Patient Administration

Here to streamline your dental care experience, our Patient Administration team are experts at their roles.

Erica Johnston

When Johnston Dental Care first formed in 2007, Erica was an integral part of its conception from writing the human resource manual to keeping the books and payroll to helping create the logo. Matt and Erica worked hand in hand to form Johnston Dental Care – usually with a baby on her hip.

Erica continues to manage the business end of Johnston Dental Care, creating effective systems to run smoothly and managing the human resources and accounting. She handles marketing and is the creative mind behind the No Cavity Club t-shirts. She facilitates employee recognition and team unity opportunities. She also handles the interior design and decoration.

Erica earned a bachelor’s degree in English literature with a minor in business from Utah Valley University and a Master’s degree in bilingual/bicultural studies from LaSalle University. Her favorite hobbies are reading and cheering on her kids from the stands. Her marriage and children are her greatest joy and most fulfilling success. She’s also ridiculously funny.

Erin – Insurance Coordinator, Front Desk Lead

Erin was born and raised in Grants Pass. After 14 years in the medical field, she changed her path and decided to join the dental field as Johnston Dental Care’s treatment planner. She is excited to be part of such an amazing team and looks forward to meeting the wonderful patients. When she is not at work, she enjoys spending time with her husband, two sons and their dog, Moose. Her family enjoys going on adventures in their Jeep and spending time with friends and family.

Nancy – Receptionist

Nancy is our insurance coordinator and was born and raised in Grants Pass. She has been working in the dental field since 2015 in both general and orthodontic practices. Her favorite part of working at Johnston Dental Care is working with people who genuinely care about their patients and coworkers. She has been married to her best friend since 2014 and is a mother to two beautiful girls. Her favorite activities outside of work include hiking, going to the coast and spending time with her family.

Kim, New Patient Coordinator at Johnston Dental Care

Kim – New Patient Representative

Kim grew up in Grants Pass and graduated from North Valley High School. She is bilingual, and happy to help our Spanish speaking patients feel heard and comfortable during their appointments. When she is not at work, she loves being outdoors and traveling. Spontaneous trips are the best! She also loves spending time with friends and family, but most importantly, with her husband.

McKayla – Scheduling Coordinator

McKayla was born and raised in Eastern Oregon and moved to Grants Pass in January of 2023 with her dog, Bean. She was a Barista for the past four years but is very excited to start a career in the dental field and get to know more about dental. When not at work, McKayla enjoys going on adventures with Bean, trying out new restaurants, shopping, baking and cooking, and spending time by the river with her family.

Brittany – Hygiene Scheduling Coordinator

Brittany moved from the Bay Area in 2014 and was captured by the simplicity and beauty of Southern Oregon. She started working as a receptionist in 2007 and was always curious about dentistry. She started working in the dental field in 2021. Brittany is grateful to work with a group of caring people who make you feel like family. She’s a wife and a mom of two kids; baby girl, Journey and son, Wyatt. In her free time, she loves spending time with her family going to the dog park, cooking and exploring nature.

Taina – Administrative Support

Taina was born and raised in Florida and moved to Oregon in October 2021. She has been in the dental field since 2019 and has over 5 years of customer service. Her favorite part about being with the Johnston Dental Care team is setting patients up with the right care that they need. When she’s not setting up appointments, she loves to go to the coast or sit in the sun at the Illinois river with her boyfriend, Justin. Her favorite thing about Oregon is the mountainous views. She is also bilingual and speaks Spanish!

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